Good evening all the Guys

,
yesterday I resume the steering wheel in subject, after a lot of months of inactivity and surprise

:
the PC does not see it among the gaming peripherals.
I changed the USB cable: nothing
I changed the USB port: nothing
I installed the drivers on another PC: nothing
I tried it with PS2: nothing
When it is turned on it correctly reads the rotating resolver and goes to the center ready with the three LEDs lit;
activating the mode for updating the firmware there is communication with the PC.
Does anyone have advice?
Does Fanatec assistance consist only in sending him back to Germany?
Thanks in advance for any support